Warranties on Other Product Lines
Warranty, Return and Cancellation Policies
|Stage of order when cancelled||Fee|
|If your order has already been built, but not packaged, at time of cancellation there is a ...||10% cancellation fee|
|If your order has been built and packaged, but not shipped, at time of cancellation there is a ...||15% cancellation fee|
|If your order has been built, packaged and shipped at time of cancellation there is a ...||15% cancellation fee plus 2-way shipping costs|
|Warranties on Other Product Lines We carry several product lines that are manufactured by other companies. For those products, the warranty policies of those companies will apply, as outlined below.|
|Product Line||Warranty Policy|
|Outdoor Pet Houses||30 day warranty on defects in workmanship. Manufacturer guarantees the quality of workmanship and materials. If there is a quality related problem, all returns require a Return Authorization Number and must be reported within 5 days after receipt of product. If the customer returns a product due to wrong size or cancellation after ship date, the customer is responsible for freight costs. Any product returned for any reason other than quality is subject to a 15% handling charge and items must be returned in condition for resale. NOTE: Shipper is responsible for shipping damage.|
Note: It may be difficult to visualize the accurate size and weight of our products from the pictures on our website and catalog. Therefore, our website provides the dimensions and weights for all our bigger items, so we ask that customers take the time to be fully educated about the product size and weight before they purchase.
Angelical Cat Company will not be responsible for the UPS or freight cost incurred in returning an item to us.
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